Brij’s Rebate solution offers a simple, efficient way to launch and manage rebate campaigns. Designed for ease of use, it enables brands to set up campaigns quickly while providing customers with a seamless and intuitive redemption experience.
This guide outlines the essential steps and key considerations for creating your first rebate experience. For deeper insights or support with specific features, visit the Brij Knowledge Center or reach out to Brij Support.
Step 1: Customer scans the QR Code or clicks a Short Link and is brought to your customized Brij landing page where the terms of the campaign are outlined. Please refer to the section later in this document labeled ‘Plan your Rebate Communication Strategy’ for ideas and inspiration.
Step 2: The customer signs up for the Rebate Campaign by entering their phone number. A text will be sent to them repeating the terms and providing next steps.
Step 3: The customer makes the purchase and texts a copy of the receipt. A text response is sent back to the customer acknowledging the receipt is received and they will be notified when it's approved.
Step 4: The receipt is verified within the Brij platform ensuring the receipt matches the terms of the program.
Step 5: The customer receives a text back when the receipt is approved and is notified that the rebate payment will be sent within 48hrs to the Venmo account associated with their phone number. Additional messages are sent to the customer when the payment has been sent to the account or if the redemption is denied. Brij’s AI-powered text solution even communicates with customers if they text back a question about the program or their redemption process. Brij’s AI-driven text solution handles incoming customer questions about the program or redemption process automatically, ensuring timely and helpful responses
Step 6: Live campaign performance is reported in the Brij Analytics dashboard where metrics such as Scans, Rebate Initiations, Receipt Submissions, Approval and Payouts are tracked.
Step 7: Retarget and Repeat. Following the campaign, import the contacts collected through Brij into your CRM to retarget and re-engage.
Take a look at this short video that highlights the Rebate experience flow.
Below outlines the key steps and requirements when setting up your Rebate Experience in Brij:
For further information on key requirements for launching your first experience, please review our additional Getting Started Guides on Warranty, Sweepstakes or Serialization.